Customer Service
QUESTIONS, COMMENTS, OR CONCERNS ABOUT YOUR ORDER? THOUGHTS ON NEW PRODUCTS OR HOW WE CAN BETTER SERVE OUR PANDA FANS?
SHOOT US AN EMAIL!
NEED TO EXCHANGE A DEFECTIVE PRODUCT?
SHOOT US AN EMAIL!
PLEASE NOTE: EXCHANGES FOR DEFECTIVE PRODUCTS MUST BE HANDLED WITHIN 6 MONTHS OF THE ORIGINAL PURCHASE DATE. DEFECTIVE PRODUCTS MUST BE RETURNED IN LIKE-NEW, UNWORN SHAPE.
NEED TO EXCHANGE SOMETHING?
ALL BATTERY DEVICE SALES ARE FINAL AND COME WITH A 6-MONTH WARRANTY AND WILL ONLY BE EXCHANGED UPON VERIFICATION OF AN OPERATIONAL DEFECT.
THIS EXCHANGE POLICY APPLIES TO THE FOLLOWING PRODUCTS:
- POCKET PANDA
- POCKET PANDA MINI
- PAX ERA
- BUTTON BATTERIES
- DRAW BATTERIES
- INCOGNITO KEYBOX BATTERIES
WE MAY REQUEST PHOTOS OR VIDEOS OF THE DEFECTIVE OPERATION PRIOR TO REQUESTING YOU TO SHIP BACK OR RETURN THE DEFECTIVE BATTERY DEVICE IN ORDER TO MAKE THE EXPERIENCE MORE CONVENIENT FOR YOU.
ALL APPAREL SALES ARE FINAL AND ARE NON-REFUNDABLE. EXCHANGES FOR ANY DEFECTIVE APPAREL ITEMS NEED TO BE PROCESSED WITHIN 15 DAYS FROM THE TIME OF PURCHASE.
PLEASE EMAIL US AT SUPPORT@PHATPANDASTORE.COM FOR HELP WITH EXCHANGING OR RETURNING ANY DEFECTIVE PRODUCTS.
